Check the basics
- Confirm you are in the correct company and viewing the right date, week and status tab.
- If connection was lost, reconnect and sync saved actions before expecting new information. Do not clear app data with unsynced work.
- For notifications, check app preferences and browser/device permissions. For access, ask your company administrator to check the account and scope.
Help us understand the problem
- Company administrators: open Support in the workspace, create a ticket and follow replies there.
- Include the page, action, exact error, approximate time, device/browser and a screenshot if useful. Hide unnecessary personal information. Never send passwords or full card details.
- If you cannot sign in, use the website contact form or email support@tradecore.ltd. Pay, allocations and approval decisions belong with your company administrator.
Still need help? Contact support. For pay, allocations or approval decisions, contact your company administrator.