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TRADECOREPLAN | MANAGE | DELIVERTradeCore support
Get back to thework that matters.
Find an answer, get into your account or send a support request. Company administrators can keep replies together through Support in their workspace.
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Trials, billing, timesheets, pricework, permissions and installation explained in one place.
Browse all FAQs →Browse help by topic
How can we help?
Choose a guide for practical steps and answers.
Getting started & sign-in help
Invitations, account access and your first steps.
Install TradeCore on your phone or computer
Home-screen access, desktop installation and notifications.
Timesheets & attendance
Start/Finish, missing records, corrections and weekly review.
Pricework, snags & retention
Start tasks, submit completed work and follow retained amounts.
Worker invoices & payment status
Submission, approvals and records of payments made elsewhere.
Connect Sage or Xero
Supported products, supplier setup, invoice transfers and payment checks.
Roles, permissions & access
Full administrators, office staff, managers and workers.
Billing & subscriptions
Worker allowances, plan changes and cancellation.
Troubleshooting & contacting support
Common checks and what to include when asking for help.
Add TradeCore to your home screen
iPhone or iPad
Open in Safari → Share → Add to Home Screen → Add.
Android
Open the browser menu → Install app / Add to Home screen → Confirm.
Desktop installation and notification settings are covered in the full guide. Wording varies by browser.
View the setup guide →Working without signal
Open your jobs online before travelling. Saved jobs support offline Start/Finish and supported pricework actions, with the original action time kept for syncing.
Photos, notes, invoice changes and new allocations need a connection. Do not reinstall or clear data before queued actions sync.
Read the offline guide →Sage, Xero and payment updates
Connect the correct business, match suppliers and check CIS/VAT settings before sending approved worker invoices. Learn how verified payments return and why some records need review.
Read the accounting guide →Still need help?
Tell us the page, action and exact error. Never send passwords or full card details. For pay, allocations or company decisions, ask your company administrator.