The details, before youget started.

No. Your trial lasts 30 days and uses the active-worker allowance of the plan you choose. You get all features and unlimited sites, administrators and managers. No payment is taken unless you authorise a paid subscription.

If payment has not been arranged successfully, operational access pauses. Billing remains accessible so a full administrator can activate a subscription. Starting a trial alone does not create an automatic charge.

The monthly price and number of active workers. All plans include the same features. Sites, administrators and managers are unlimited. See Pricing for current prices and allowances; Enterprise can have an agreed custom price and worker limit.

The allowance counts active worker accounts. Inactive workers do not count. Administrators and managers are separate from the worker allowance. Existing records are not a reason to keep a former worker active.

A full administrator can manage the plan in Billing. An upgrade applies after its proportional payment succeeds. A downgrade is scheduled for renewal, and your active-worker count must fit the lower allowance. New worker activations also respect a scheduled lower limit.

You can stop your next renewal at any time through Billing. Cancellation takes effect at the end of the current paid period, and access continues until then. It does not automatically refund that period or delete company records. The Terms page explains cancellation and refund requests.

Stripe may retry collection. Operational access pauses once the company’s paid access expires, while Billing remains available to resolve payment. Ask a full administrator to check payment details and invoice status.

Eligible targeted offers can be entered during the subscription setup. The offer specifies its discount, duration and conditions; the standard agreed price applies afterwards. A trial and a paid-month discount are different: the discount applies to eligible paid months.

An administrator creates the worker with an email address. TradeCore emails their login details and access link so they can set their password. The administrator sees whether delivery succeeded and can resend if needed. Keep each person’s email accurate and do not share accounts.

Yes. Full administrators control administrator accounts and access. Office staff can manage day-to-day operations but cannot create, remove, deactivate or change access for administrators. Contracts managers work within their assigned worker scope and can create workers.

Allocate workers to sites and their work areas. The schedule provides worker and site views so you can review assignments through the week. On mobile, worker names stay visible while you scroll across dates.

Yes. Workers can use the absence option in More, and administrators can manage absence for workers. Holiday periods prevent conflicting scheduling. Sickness can notify the responsible team so an existing allocation can be reviewed and reassigned; it is not automatically reassigned.

No continuous background tracking is used for attendance. When a site has location checks enabled, a location reading can be requested during the start or finish action. Accuracy depends on the device and conditions; administrators should review exceptions.

Yes. Add separate allocations for different sites, plots or tasks on the same day. Compact schedule cells expand to show the jobs without making every worker row taller. Workers see each assignment separately, including its pay type and workflow task.

The worker record Stats tab uses charts for scheduled work, recorded attendance, time off and late starts. Pricework does not require clocking. A missing clock record is a reason to check, not proof that someone was absent; pending corrections are excluded from late-start statistics.

Yes. Choose Cleaning / Facilities management when starting a trial. Use sites for properties or contract locations, rooms for named work areas, and plots for new-build cleaning. Allocate teams, record notes and photos, report issues and review weekly time and worker invoices.

You can allocate each visit in the weekly schedule and keep its records with the site. Automatic recurring contract scheduling and specialist facilities compliance or asset-servicing tools are not currently included. The starting cleaning workflow can be edited to fit your team.

Yes. Use rooms for domestic jobs and plots for developments, with work areas appropriate to the job. A company can manage domestic, commercial, new-build or mixed work.

The Edit site screen lets an authorised administrator change how the site is organised. Check the existing work-area names and records afterwards so the wording reflects the job correctly.

Yes. Upload a site image when creating or editing a site. If none is provided, a default image is selected according to whether the site uses plots or rooms. Job progress photographs are separate from the site cover image.

TradeCore has starting workflows for its listed trades. The company can edit stages to match its own process. Individual trade pages explain the relevant starting workflow and examples of use.

They stay with the relevant job or work record so the office can review progress and follow up issues. Resolved issues are separated from the main open list. Selected photos can also be shared through a revocable gallery link; anyone with that link can view them.

Xero and UK Sage Accounting cloud are available now. Sage requires Accounting Standard or Plus, not Start or Sage 50. Both connections support UK GBP businesses. Ordinary payments and single full CIS payments can update automatically. Partial or multiple CIS payments, credits and changed bills need review. Manual accounting exports have been retired.

Open Accounting and choose an available provider. Sign in securely with that provider and authorise the correct company. You do not give TradeCore your accounting password. Your accounting software subscription is separate.

Full administrators and office staff can use company Accounting. Workers and restricted contracts managers cannot manage the company-wide connection.

Send approved labour invoices, including day work, hourly work, price work and released retention. Xero receives supplier bills as drafts for review and authorisation. Sage receives unpaid purchase invoices. Sending a bill does not transfer money or run payroll.

Match workers to existing suppliers, confirm their CIS treatment from HMRC verification, and choose the correct labour expense account and purchase VAT code. Check the preview before sending. TradeCore does not verify workers with HMRC or submit CIS returns.

Both connections check actual payments daily, or when you use the payment-check action in Accounting. Verified full settlements mark the invoice paid. Partial or multiple CIS payments, credits, changed bills and conflicting records may require review.

Yes. Use Disconnect in Xero Accounting Settings, or Manage connection → Disconnect Sage, to return to the software choices. Existing bills and payment history are retained. Disconnecting does not cancel your accounting provider subscription. Previously transferred or exported invoices cannot be sent again to avoid duplicates.

Connected accounting is included in every TradeCore plan. The provider must be available and your company needs its own suitable accounting software subscription.

Daily entries are retained but grouped by worker and working week. Workers can submit ready days together, and an administrator can review the weekly group while still checking or querying individual days. This reduces repetitive approvals without losing the daily detail.

Yes. Invoicing settings control the timesheet week separately from weekly, fortnightly or calendar-month invoice frequency. Setting changes apply after the current period rather than rewriting historical grouping.

Pricework uses completed tasks and agreed rates, with separate review and approval. Workers start and submit tasks without daily clocking. Started unfinished work continues on eligible working days; paused or submitted tasks stop, absence is skipped and clashes need review. The same work is not also billed as day or hourly work.

Authorised reviewers can query or reject records that need attention rather than approve them. Approved hours and hours already reserved for invoicing are protected from being overwritten. Resolve corrections through the appropriate review process.

No. TradeCore supports worker invoice review, approval and payment recording. Marking an invoice paid records a payment made elsewhere; it does not send money. Your company remains responsible for payroll, tax, employment status and checking amounts.

Normal times come from tapping Start and Finish. If a worker forgets, they can request a correction with their actual hours and a reason. The original record stays visible and the manager reviews the request with the weekly timesheet. Location-check results are visible during review; an unavailable or inaccurate reading needs context.

Yes. When approving pricework, hold a fixed amount or percentage and record the reason and snag checklist. The worker requests inspection when ready. Once the manager releases retention, it becomes a separate invoice line without changing an issued invoice.

When automatic worker invoicing is enabled, generated invoices are submitted to the administrator for approval. Generation is not approval or payment. The company still checks the invoice before sending it to accounting.

Workers can view recorded gross payments, VAT, CIS deductions and net pay for a UK tax year and download a summary. It reflects recorded payments from that company, not all income or unpaid invoices. CIS deducted is not a calculation of final tax liability or a guaranteed refund.

Yes. Where worker self-service is enabled, workers can upload front and back images to their profile. Authorised administrators can see both previews in the worker record. Keeping a photo does not verify the card or replace your company’s checks.

Use Send card to choose a supported sharing or email app. On browsers without file sharing, download the images or an email draft with both attached. Email-draft support depends on your email application. Images are not emailed automatically.

Yes. TradeCore is a browser-based app with layouts for different screen sizes. Add it to the home screen on supported devices for convenient regular access. Previously downloaded worker jobs support offline clocking and pricework actions. A connection is needed for current allocations, photos, notes and invoice changes.

On Android, open TradeCore in a supported browser and use Install app or Add to Home screen. On iPhone or iPad, open it in Safari, tap Share and choose Add to Home Screen. Wording and availability depend on the browser and device.

Check both the app’s notification preferences and browser/device permission. A blocked permission must be changed in the browser settings. Availability also depends on the device and whether the app is installed; the in-app notification list remains available when signed in.

Yes. Company branding settings support your business name, logo and colours. Your users see that branding in their workspace; TradeCore remains the service provider.

Company administrators can open Support in their workspace to create a ticket and follow replies. If you cannot sign in, email support@tradecore.ltd. Workers should contact their administrator about pay, allocations or approval decisions.

Cancellation stops billing renewal and does not immediately delete your records. The privacy notice explains retention and rights. Contact support separately for company closure or a data request, and keep copies of records your business must retain.

Open the app online before travelling so assigned jobs are downloaded to that device. Saved jobs remain available for up to seven days. Start/Finish and pricework actions keep the original tap time and available location, then sync when the app is reopened online or Sync now is selected. The manager cannot see an unsynced action. Do not clear app data or reinstall before it syncs. New allocations, photos, notes and invoice changes need a connection.

In a supported desktop browser such as Chrome or Edge, use the install icon in the address bar or the browser menu. Device notifications require permission. Notification sounds and volume depend on your operating system; TradeCore cannot force a custom sound or override silent mode.

No. Previous photos stay behind an expandable section, load in batches when opened and offer Show more. This keeps long job histories easier to browse and reduces unnecessary image downloads.